Access
This page details access provisions for people who are Deaf, disabled and neurodivergent
We firmly believe that music should be shared by everyone. As a member of the Ticketing Without Barriers Coalition, we’re committed to making the musical experiences that we offer accessible to everyone.
We aim to give everyone access to information, our building and our services, so they can engage with what we do.
You can use this page to do the following things:
- Find out about our Access Register
- Find information on accessing Bristol Beacon and Beacon Music Centre
- Provisions for Deaf people or those with hearing loss
- Provisions for those who are visually impaired
- Read information for wheelchair users
- Read how we can support your mental health condition(s)
- Contact us
Contact us
Our box office staff are highly trained to give you accurate information about any aspect of your visit or experience with us.
If you feel there is anything we can do to improve your visit, or if you would like to discuss your access requirements, then please get in touch.
Phone: 0117 203 4040
Email: access@bristolbeacon.org
Address: Bristol Beacon, Trenchard Street, Bristol, BS1 5AR
Online form: Get in touch
We aim to respond to all email enquiries within 72 hours.
Join our Access Register
To help us help you, we hold an Access Register. We encourage Deaf, disabled and neurodivergent people to join our register so we can help you buy tickets and attend events.
Once registered, you will enjoy priority booking and a free ticket for your Personal Assistant to support you during your visit.
Plan your visit to Bristol Beacon
This video is for anyone planning to visit Bristol Beacon. Taking you for a visual tour of each space, including information on access to each area in the building, this video will help you feel prepared and welcome when you visit us.
BSL Video Guide
David Ellington and Rebecca Vaughan welcome you to Bristol Beacon with a BSL signed tour of our venue.
They’ll introduce some fascinating features of our building and our musical and cultural heritage following our major restoration and redesign project.
Join them as they introduce you to our centre for music in the heart of Bristol.
Virtual Tour
Accessing our venues
Bristol Beacon
We have four performance spaces at Bristol Beacon:
- Beacon Hall
- Lantern Hall
- Weston Stage
- Bridgehouse
All our performance spaces are wheelchair accessible.
We have lifts to all floors.
There is level access from Colston Street or Trenchard street with automatic doors.
Accessible toilets
Our accessible toilet facilities are found on all levels and are signposted in the building. A changing places accessible toilet is available on the Lower Ground Floor of the venue. All our toilets meet UK building standards.
Disabled parking
The nearest disabled parking is in Tenchard Street car park. A lay-by for drop-off with a dropped curb is immediately outside Bristol Beacon on Colston Street.
All assistance dogs are welcome across our venue and in all our performance spaces. Our staff are trained to know how to behave around working dogs. Please ask if there’s anything we can do to help.
An induction hearing loop is available. An assistive listening system is available in the venue spaces.
Large print formats of venue and programme information are available on request.
Seating Plans
Find out more about our seating plans for all our performance spaces, auditorium entrances and exits, and accessible viewing areas.
Evacuation
We can provide disabled customers with details of our evacuation procedures and any adjustments for specific groups or requirements on request.
If you would like us to send you this information please email access@bristolbeacon.org
Bridgehouse
In Bridgehouse, the name for our entrance foyer, you can find:
- Box Office
- Bristol Loaf, our Café
- Cloakroom
- Bars
- Sound Lounge
- Access to performance spaces Beacon Hall, Lantern Hall, Weston Stage
- Access to our restaurant Colonnade
This space can also be used as a performance space.
We have lowered counters at box office, in our café and at our bars.
Seats are available across Bridgehouse including next to Box Office. If you’re attending a standing event, seats are available on request.
For the majority of events we offer a quiet room. This is usually located in Meeting Room 2 on Level 1 of Bridgehouse.
Beacon Hall
Beacon Hall is the largest of our performance spaces, with a seated capacity of 1,866, or 2,124 for standing events.
Mobility
Spaces for wheelchair users are in:
- row S in the centre of the rear Stalls (10 spaces)
- row Z in the left and right wings at the back of Lower Tier (4 spaces, 2 on each side),
- rows G/H on the left only at the back of Upper Tier (2 spaces)
Hearing Facility
A Sennheiser MobileConnect assistive listening system is installed in the venue space.
Lantern Hall
Lantern Hall is our second performance space with audience capacity from 350 to 500 in a seated or standing format.
Mobility
Spaces for wheelchair users are available within the first 10 rows on the flat floor of the Hall.
Hearing Facility
A Sennheiser MobileConnect assistive listening system is installed in the venue.
Weston Stage
The Weston Stage is our atmospheric subterranean brand-new performance space with audience capacity up to 200. The venue has no allocated seating plans and operates in both standing and unallocated seated formats.
Hearing Facility
A Sennheiser MobileConnect assistive listening system is installed in the venue.
Beacon Music Centre
Our music education hub is wheelchair accessible.
There is level access throughout the building with ramps to higher levels.
Accessible toilets
Our accessible toilet facilities are found near the main entrance
Disabled parking
There is disabled parking in our on site car park.
All assistance dogs are welcome. Our staff are trained to know how to behave around working dogs. Please ask if there’s anything we can do to help.
If you’re attending an activity, seats are available on request.
Large print formats of venue and programme information are available on request.
Deaf people or those with hearing loss
Hearing induction loops are installed at Bristol Beacon box office. Hearing aids should be turned to the ‘T’ or ‘3’ position to access the loops.
A Sennheiser MobileConnect assistive listening system is installed in Beacon Hall, Lantern Hall and Cellar performance spaces. Download the free App and use your own mobile device and headphones to listen to the performance. We have some devices and headphones available on request.
For visually impaired people
Copies of our programme and venue information in large print and high contrast is available on request. We no longer produce a seasonal brochure during our transformation.
Guide dogs are welcome to Bristol Beacon and Beacon Music Centre.
Wheelchair users
Bristol Beacon and Beacon Music Centre are wheelchair accessible.
Beacon Hall and Lantern Hall have accessible viewing areas and spaces reserved for wheelchair users.
Find out more information about spaces for wheelchair users on our seating plans page.
Mental health
Some mental health conditions can make it difficult for people to attend performances or take part in our activities.
If you feel that there is something we can do to make your visit to Bristol Beacon or Beacon Music Centre easier, please let us know.