Access
This page details access provisions for people who are Deaf, disabled and neurodivergent
We firmly believe that music should be shared by everyone. As a member of the Ticketing Without Barriers Coalition, we’re committed to making the musical experiences that we offer accessible to everyone.
We aim to give everyone access to information, our building and our services, so they can engage with what we do.
You can use this page to do the following things:
- Find out about our Access Register
- Find information on accessing Bristol Beacon and Beacon Music Centre
- Provisions for Deaf people or those with hearing loss
- Provisions for those who are visually impaired
- Read information for wheelchair users
- Read how we can support your mental health condition(s)
- Contact us
Join our Access Register
To help us help you, we hold an Access Register. We encourage Deaf, disabled and neurodivergent people to join our register so we can help you buy tickets and attend events.
Once registered, you will enjoy priority booking and a free ticket for your Personal Assistant to support you during your visit.
Accessing our venues
Bristol Beacon
The foyer is fully accessible with lowered counters at box office and our café.
There is level access from Colston Street or Trenchard street with automatic doors.
We have lifts to all floors.
Our accessible toilet facilities are found on all levels and are signposted in the building.
All assistance dogs are welcome. Our staff are trained to know how to behave around working dogs. Please ask if there’s anything we can do to help.
An induction hearing loop is available. An assistive listening system is available in the venue spaces.
Disabled parking can be found in the NCP Tenchard Street car park. A lay-by for curb-side drop-off is immediately outside Bristol Beacon on Pipe Lane.
If you’re attending a standing event, seats are available on request.
Large print formats of venue and programme information are available on request.
Beacon Music Centre
Our music education hub is fully accessible
There is level access throughout the building with ramps to higher levels
Our accessible toilet facilities are found near the main entrance
All assistance dogs are welcome. Our staff are trained to know how to behave around working dogs. Please ask if there’s anything we can do to help.
There is disabled parking in our on site car park
If you’re attending an activity, seats are available on request.
Large print formats of venue and programme information are available on request.
Deaf people or those with hearing loss
Hearing induction loops are installed at Bristol Beacon box office. Hearing aids should be turned to the ‘T’ or ‘3’ position to access the loops.
A Sennheiser MobileConnect assistive listening system is installed in Beacon Hall, Lantern Hall and Cellar performance spaces. Download the free App and use your own mobile device and headphones to listen to the performance. We have some devices and headphones available on request.
For visually impaired people
Copies of our programme and venue information in large print and high contrast is available on request. We no longer produce a seasonal brochure during our transformation.
Guide dogs are welcome to Bristol Beacon and Beacon Music Centre.
Wheelchair users
Bristol Beacon and Beacon Music Centre are wheelchair accessible.
Events in our foyer performance space are usually standing.
Where we do have allocated seating events in our foyer, wheelchair user position tickets can be purchased online or by phone in the same way as other tickets.
Mental health
Some mental health conditions can make it difficult for people to attend performances or take part in our activities.
If you feel that there is something we can do to make your visit to Bristol Beacon or Beacon Music Centre easier, please let us know.
Contact us
Our box office staff are highly trained to give you accurate information about any aspect of your visit or experience with us.
If you feel there is anything we can do to improve your visit, or if you would like to discuss your access requirements, then please get in touch.
Phone: 0117 203 4040
Email: access@bristolbeacon.org